Privacy Policy

1. Introduction

SurgePV ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website surgepv.com and use our solar design software platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Register for an account or start a free trial
• Fill out a contact or demo request form
• Subscribe to our newsletter or blog
• Use our solar design software
• Contact our support team

This may include your name, email address, phone number, company name, job title, and billing information.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and general location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device information

Project Data

When you use our solar design platform, we store project data including roof models, panel layouts, shading analysis results, energy forecasts, and financial projections. This data belongs to you and is used solely to provide our services.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform
• Process your transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Improve our website and services
• Send marketing communications (with your consent)
• Monitor and analyze usage trends
• Detect, prevent, and address technical issues

4. Sharing Your Information

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, email delivery).
• Legal Requirements: If required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have given us explicit permission.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the following rights:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at privacy@surgepv.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activity. You can control cookies through your browser settings. Essential cookies are required for the platform to function; analytics cookies help us improve our services.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this privacy policy, please contact us:

• Email: privacy@surgepv.com
• Website: surgepv.com/demo